FAQs

IS YOUR FULL COLLECTION AVAILABLE ONLINE?
The merchandise displayed on this site is a selected inventory, we have more inventory available. We are continuously adding more options to the site, check back each Monday!

IS MY TRANSACTION SAFE?
All payment information is handled privately by Shopify secure servers. Heirloom does not see or save this information

HOW QUICKLY WILL MY ORDER SHIP?
We will ship your rugs within 2 business days of receiving your order.

WHERE DO YOUR RUGS COME FROM?
We carry rugs from nearly every part of the world. The bulk of our rugs were created during generations past, some pieces in our collection are over 200 years old. All of our Persian rugs are acquired domestically, many from private homes and estates. Some of our rugs come directly from places like Morocco and Turkey where we visit and have established longstanding relationships.

DO I NEED TO CLEAN MY VINTAGE AND ANTIQUE RUGS AFTER PURCHASE?
All of our rugs are cleaned and some of them have conservation work before being listed for sale on our site. Keep us in mind for your future cleaning and restoration needs. We would love to assist in keeping your rugs intact for the next generation.